Dear Loyal Pet Parent:
It’s hard to believe, but we’ve only been in business for just over three months! In this short time, we’ve gained a wealth of knowledge and experience. Each day has been a new adventure, and we’re excited to keep learning and growing!
Embracing learning and growth leads to exciting changes and improvements! We’re thrilled to share some amazing updates with our wonderful Tails & Trails Family.
- Outdoor fenced-in play yards!
We are currently building three additional outdoor grass turf play yards, which will provide more space for our boarding and daycare/day camp dogs! We believe that exercise is essential for maintaining good health and well-being while also minimizing stress. We can’t wait for the completion of this project in early June! - Trail Exploration!
The additional outdoor play areas are the top priority. Once they are complete, the cutting of trails will begin! Your little canine explorers will have the chance to venture out and experience the sights, smells and sounds of nature. Additionally, this is a perfect opportunity to add “Trail Exploration” to your boarding or daycare reservations. During this time, we will focus on loose leash walking skills and scent exploration. We will notify you as soon as they are completed and ready for booking as an add-on. - New Schedule!
After three months of operating and spending time with your dogs and learning your schedule, we have decided to formalize our daycare schedule by structuring activities and playgroups. This approach will help us maximize the time that dogs spend together. While daycare will remain 6:30am until 6:30 pm, starting the first week of June, playgroups will begin at 8 AM and conclude at 3 PM. The majority of drop-offs occur before 8 am, while most pick-ups happen between 3 pm and 4 pm. Drop-offs and pick-ups interrupt playtime, which is why scheduled playgroups will be held between 8 am and 3 pm. In addition, the hour from 12 PM to 1 PM will be designated for naptime, story time relaxation, and lunch for those pups who bring their own meals. Rest assured, after 3pm, dogs will still be given plenty of potty breaks until they are picked up.
If you want your furry friend to enjoy the most playtime, we encourage you to drop them off earlier in the day. While dogs dropped off after 12pm will still get playtime, please note that during the 12 PM to 1 PM hour, all dogs will be in rest mode. Thank you for your understanding!
- Doorbell!
For your convenience, we now have a doorbell at the front desk. Our business hours and receptionist service begin at 8 AM. Prior to 8 AM, during peak drop-off times, our staff may be busy attending to the earlier arrivals or lodging dogs. If you don’t see anyone at the front desk, please ring the doorbell, and a staff member will assist you shortly! We are committed to ensuring you have the best possible experience, which includes minimizing wait times. - Pick Up/Drop Off!
We strive to be flexible and accommodating. However, when it comes to drop-off and pick-up times, we kindly ask that you arrive within 15 minutes of your scheduled time. We understand that circumstances may arise that prevent you from being within this 15-minute window; however, your timeliness is greatly appreciated whenever possible. Thank you for your understanding. - Collars & Leashes!
For the safety of the dogs, we request that they be collared and leashed while going to and from the building, and that they remain held on a leash until a daycare attendant takes them. We also kindly ask that retractable leashes not be used. For the safety of the dogs and staff, as well as time efficiency, we kindly request that only side release buckle collars, like the one shown in the picture, are used. Thank you for understanding.
Thank you for being a member of the Tails & Trails Family. If you have any questions or concerns about the information provided, don’t hesitate to reach out to us. We’re committed to being fully transparent and are here to assist you. We’re so grateful to have you and your wonderful pups with us. Every furry friend who strolls through our doors holds a special place in our hearts! We can’t wait to share even more exciting updates with you. Once our trails are open, we’re planning a bunch of fun activities and events for all our pups and their humans to enjoy together. Stay tuned for the adventure ahead! 🐾❤️
Happy Tails,
The Tails & Trails Team